The RoundTower customer experience is perhaps our most important offering and you will feel the difference the moment you engage us. We begin by asking the right questions about your company history, the state of your technology and your business goals. We take the time to discover your IT environment, document its strengths and weaknesses, and validate whether it is meeting your present and estimated future needs.
Then we begin the design process based on your particular case. All requirements are mapped to specific outcomes with clear expectations so you have a blueprint to build success into your strategy. Of course, this is accompanied by a complete financial analysis that accounts for total cost of ownership, return on investment, and balanced capital and operating expenses, as well as contingencies for flexible procurement over time to avoid budgetary stress.
Once we have laid the groundwork for your transformation, we begin implementing the improvements, step by step. We use only certified engineers trained in the explicit skill-sets relevant to each segment of your development, so you have predictable outcomes. We document the entire process for your records, and to meet the requirements of any quality management system you may have in place such as the ISO 9000 family of standards.
Finally, we secure your system with appropriate configuration settings, patch updates, and access controls to mitigate risk, while ensuring compliance to prevailing regulations such as HIPAA, Sarbanes-Oxley, etc.
Our focus is on meeting business objectives with improved agility, increased quality of service, and lower overall expenses. This provides you with a new, strategic tool for driving advancement rather than just another cost center.
However, our service to you does not necessarily stop there. RoundTower’s managed services, on-demand services, staff augmentation, and residency services can relieve your staff of the burden of day-to-day operations so you can focus on steering your company. Our resources are trained to be thoroughly knowledgeable about your systems and dedicated to the success of your company.
Learn about some of RoundTower’s recent customer application challenges and success stories outlined in specific case studies below. You will find details about each customer, the difficulties they faced and how RountTower’s consultative approach addressed all of their needs.