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Managed Services
and Solutions

RoundTower is a managed services provider (MSP) designed to help manage, operate, and optimize your complex IT infrastructure.


Start your digital transformation today or learn how we're helping organizations like yours

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Developing and maintaining staff on the payroll is expensive and time-consuming. Using our services is easy and frees your team to focus on strategic initiatives instead of repetitive tasks.

We give you flexible options and scalable growth but predictable operating costs so you can improve ROI on infrastructure investments. Most importantly, you can get industry-standard results with reduced risk by using our certified professionals based on service levels.


When you suddenly lose key staff or need to take on new and unfamiliar technology to stay competitive, we are ready to provide the technical support and training you need for fast, high-level operability. RoundTower also specializes in supporting organizations through complex mergers, disentanglement, and consolidations.

RoundTower 24x7 Infrastructure Based Services


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RoundTower Program
Based Services


Modern Challenges
Require Modern Solutions

RoundTower is a full service IT solution provider - that pride themselves on helping clients build for the future while delivering strategic top and bottom-line value through their holistic approach.

Let's Talk

Customer Focus


RoundTower Managed Services is incredibility focused on customer satisfaction and continuous service improvement.

  • Investment in people, technology, and compliance
  • Alignment to the ITIL Framework
  • Mature onboarding and support processes
  • Service Account Management as a differentiator

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Net Promoter Score

95%


Managed Service CSAT

NPS is a customer loyalty metric that measures customers' willingness to make a recommendation to their family, friends, or colleagues.

Compliance and Security

RoundTower Managed Services and Solutions are
ISO27001, SOC2 Type 2, PCI, and HIPPA compliant

ISO27001
SOC2 Type 2
PCI
HIPPA
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Comprehensive
Monitoring Services

Our end-to-end monitoring services proactively monitor your systems' health, allowing you to address minor issues before they escalate into larger ones that impact your business.


RoundTower gives you peace of mind, knowing your critical systems are being monitored 24x7x365 without any CAPEX costs or having to dedicate staff time to maintaining a monitoring infrastructure.

  • Storage
    RoundTower Managed Storage Services

    Managed Storage Services

    Along with our comprehensive monitoring services, we offer storage administration and support services.


    RoundTower's Managed Services team will provide expert level remote operational and administrative management for your complete Storage infrastructure environment, 24x7x365. Managed Services is a cost-effective way to ensure your systems stability, uptime, performance, and utilization.

  • Networking
    RoundTower Managed Network Services

    Managed Network Services

    The RoundTower Managed Services team provides flexible Network Managed Services solutions that monitor, administer, and manage varying aspects of customer network systems.


    With our 24x7x365 Network Operations Center, we ensure that your network performance and reliability are maintained around the clock.

  • OS
    RoundTower Managed Network Services

    Managed Operating System Services

    RoundTower Managed Services team provides Full Managed Services for a variety of x86 Operating System Environments.


    No two businesses are alike — our team of 24x7x365 expert staff provides operations, administration, and flexible patching and maintenance windows to accommodate your individual business needs.

  • Converged
    RoundTower Managed Network Services

    Managed Converged Services

    RoundTower's Managed Services team of technical experts provides complete end-to-end management of your Converged Infrastructure Systems, along with optional services to further enable your team to achieve results that drive your business.


    Through our flexible programs, RoundTower Managed Services provides a proactive, 24x7 approach to ensure all systems are up and operational 365 days a year.

  • Virtual
    RoundTower Managed Network Services

    Managed Virtualization Services

    RoundTower Managed Services team will comprehensively support the ongoing operation and administration of your Virtualization solution, and ensure that platform security patches and maintenance is up-to-date. With our team of experts, you maximize availability and performance of your most critical workloads.

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We have your back with 24/7 cybersecurity and monitoring so you can get back to what's important - like saving lives.

“Working with RoundTower, we're all able to get a little more sleep at night”

Michelle Turner IT Security Administrator at Singing River Health System
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Managed Security Operations Center (SOC) Solutions

The spectrum of possible threats continues to grow in both complexity and scale; the requirement to protect a company's intellectual property (IP), reputation, and overall data are critical. Organizations are finding themselves in positions where traditional security measures cannot keep up with the rapidly evolving threat cycles. There are too many security products and too few security analysts with adequate credentials to address security risks. Attackers are constantly evolving their tools and methods. Shouldn't your security program?

With advanced monitoring practices, RoundTower's Managed SOC Solution provides your business with greater threat detection capabilities than is possible via traditional log aggregation and perimeter monitoring provided by typical MSSP approaches. RoundTower has integrated threat intelligence, security monitoring, incident response, and security analytics expertise to reflect the reality of detecting Advanced Persistent Threat (APT) style behavior on your network. Including endpoint threat detection and data exfiltration.

RoundTower's Managed SOC Solution Includes

Behavioral Monitoring

Identify anomalous or suspicious behaviors in your environment.

SIEM

Log Management, Monitoring, and Archiving

Intrusion Detection

Be alerted to suspicious activities with HIDS, NIDS, and Cloud IDS.

Asset Discovery

Know who and what is connected to your environment at all times.

Vulnerability Assessment

Find and remediate point in time vulnerabilities before an exploit or intrusion.

Our Managed SOC Solutions help businesses meet the growing demand for industry compliances while giving you flexible options, scalable growth, and predictable operating costs to improve the overall ROI on security solutions.

RoundTower's Managed SOC Solution Includes

Behavioral Monitoring

Identify anomalous or suspicious behaviors in your environment.

SIEM

Log Management, Monitoring, and Archiving

Intrusion Detection

Be alerted to suspicious activities with HIDS, NIDS, and Cloud IDS.

Asset Discovery

Know who and what is connected to your environment at all times.

Vulnerability Assessment

Find and remediate point in time vulnerabilities before an exploit or intrusion.

Our Managed SOC Solutions help businesses meet the growing demand for industry compliances while giving you flexible options, scalable growth, and predictable operating costs to improve the overall ROI on security solutions.

Comprehensive Monitoring

RoundTower's 24x7x365 Security Operations Center continuously monitors your environment for threats, allowing you to address minor issues before they escalate into larger ones that impact your business.

Learn More

Client Services

RoundTower Managed Services can offer your organization a breadth of services to help minimize the potential attacks focused on your user endpoints.


We offer patching, vulnerability scans, 24x7 service desk support, and remote management and monitoring for your organization. We can show you where vulnerabilities exist from unpatched systems and provide monthly reporting and one-on-one conversations about your end-user environment and address gaps.

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At a minimum, we can offer you endpoint patching services with monthly reporting with additional services, including remote remediation of endpoints and even on-site staff to assist with keeping your user endpoints up to date and secure. We can also help with endpoint lifecycle and asset management to procure, image, deploy, and decommission the endpoint hardware in your environment, which protects older systems from being an attack vector.

Let us help your organization close the gaps between where you are and where you need to be.

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Infrastructure-as-a-Service

Today's business demands and an increasingly competitive marketplace are driving organizations to leverage the cloud to increase efficiency, simplify operations, and improve business agility.


Yet, planning, designing, and deploying enterprise cloud solutions can require considerable investment, effort, and expertise. While these cloud deployments offer the promise of simplifying operations, they can be complex and are often accompanied by costly challenges. RoundTower Infrastructure as a Service (IaaS) combines hyperconverged infrastructure (HCI) technology with our Professional and Managed Services to deliver the fastest, least risky route to flexible cloud-like, consumption-based services for enterprises. Our experts help enterprises mitigate challenges while providing a working, private cloud-like environment, that is fully managed on-prem.

Our Managed Services Partners


ATT Cybersecurity
LogicMonitor
ServiceNow
Expedient
Sophos
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Cisco
Microsoft

Our Managed Services Partners


AT&T Cybersecurity
LogicMonitor
ServiceNow
Expedient
Sophos
Citrix
Cisco
Microsoft

Let's Talk
Managed Services!

Let us help your organization close the gaps between where you are and where you need to be.

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