Anyone charting the IT industry over the last decade has noticed a tectonic shift. Companies are relying on technology consultants with finely tuned knowledge and skill sets to help them identify and manage the best technologies to meet their business goals. They are also moving from periodic procurements of on premise technology installations to ongoing, high-tech service delivery. The reasons for these changes are manifold but can be traced to one undeniable reality: technology is rapidly changing the way we do business.
Early in the century, it was not unusual for a company to spend several hundred-thousand dollars equipping themselves with advanced compute, network, and storage and that was all they needed. The entire process, from research, through approval, and implementation might have taken six to twelve months. It made sense to do this because such a procurement was expected to meet the company’s needs and keep them competitive long enough to recoup their investment. Today, equipment must be chosen and positioned carefully to avoid having it become prematurely obsolete. Moreover, many IT functions are no longer best served by owning the components because highly trained and experienced staff may be required to manage the equipment. Most businesses cannot afford to hire full-time certified experts across multiple platforms and compensate them for high availability.
Businesses are beginning to embrace the advantages of the managed service delivery model for the following reasons:
“The stream of new technology is so fast these days,” says VP of Services, Jim Huegen. “An average business that is trying to spec, purchase, and implement solutions by themselves can easily drown. That process is just too time consuming to keep up with the accelerating current of change.”
Using a service provider makes it easier to remain fluid and responsive to the market, keep up with hardware life-cycles, and maintain cash flow. It also reduces maintenance and paperwork. However, the formidable array of continually developing technologies is too staggering in volume and complexity for most businesses to assess. As large-scale factors such as globalization and informed consumerism create more intricate business problems, so have the technical solutions become more intricate. This makes it difficult to design an assemblage of technologies that will conform to a reasonable budget while producing operational synergy and maximal output.
In order to solve this problem, companies are turning to a new breed of system integrators that have evolved to become highly strategic technology partners to their business clients. Rather than simply integrating IT systems into the customer’s business, they integrate themselves, providing on-going analysis, insight, and support to help the company achieve its long-term goals. They augment and coordinate with internal customer teams to assure superior, end-to-end service.
A decade ago, IT providers were mostly tactical and provided a specific capability based on requirements. They were typically hired to perform a project or set task and then withdrew until they were again needed. Today’s strategic technology partners, like RoundTower, are heavily involved in customer planning, budget allocation/ROI, development, production, delivery, and on-going operational support.
“A lot of technical consultants still tend to manage IT infrastructure reactively,” says Huegen. “They respond to failures and subpar performance. RoundTower takes an entirely different approach. We view your whole company through the lens of possibility and consider how it could operate in an optimal scenario. Then we use our knowledge and experience to align technology so that it produces the envisioned business outcomes. The difference in results is an order of magnitude.”
If it feels like your company is stuck in the present, operating in passive mode and always struggling to keep up, maybe you need the benefits of a strong technology partner that can perform an in-depth diagnostic assessment and design a holistic solution that will accelerate you into tomorrow.
Call RoundTower for a no-cost consultation and start creating your future now.
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Beginning with a comprehensive assessment, we map our methodology and application to match desired outcomes for all stakeholders, providing performance analysis, capacity & utilization planning, architecture, and proof of concepts.